If a match is cancelled or suspended mid-way on OK Play, the following rules apply for bet settlement:
- If Rescheduled: If a match is rescheduled within 48 hours, your bet automatically carries over to the new time.
- If Fully Cancelled: If a match is cancelled, your entire stake will be refunded to your balance.
- When a specific over/period is completed: In cricket, if enough overs have been completed to produce a result under the Duckworth-Lewis method, bets may be settled on that result.
- Live Betting: If a match is cancelled during live betting, settlement is not based on the score at the time of cancellation – a full refund is issued.
Refunds are usually credited to your wallet within 24 hours. If you run into any issues, contact us via live chat.
OK Play's Sportsbook The Sports Betting section covers 30+ sports including football, cricket, tennis, and basketball. The process is straightforward:
- Log in and go to the "Sports Betting" menu. Select your preferred sport from the list on the left.
- Browse the list of ongoing or upcoming matches and click on the one you'd like to bet on.
- Choose your market type — Match Winner, Over/Under, Handicap, Corners, and more. Click on your preferred odds and they'll be added to your bet slip.
- Enter your stake on the betslip. Your potential winnings will be displayed instantly. Once you're sure, tap "Confirm Bet".
- Once the match result is confirmed, your winnings are automatically credited to your wallet.
Tips: In live betting, odds shift as the match unfolds. Make your decisions fast.
OK Play offers several types of slots. The main categories are:
- Classic Slots (3-Reel): Simple design, straightforward rules. Perfect for beginners. Start with as little as ৳10.
- Video Slots (5+ Reels): Enhanced graphics, multiple paylines, free spins & bonus rounds. The most popular category.
- Megaways Slots: Each spin can unlock millions of winning combinations. Money Train is the standout example in this category.
- Progressive Jackpot Slots: The jackpot keeps growing – wins worth crores of BDT are possible.
- Crash Slots / Hybrid: A fast-paced crash game where the multiplier keeps climbing — just like Rocket Crash.
Tips for New Players: Start with classic or low-volatility video slots. Use free spin bonuses to practice without any risk.
OK Play's policy is One account per person. If two members of the same household are genuinely separate individuals and each uses their own:
- National ID Card
- Separate mobile number
- Separate Bank / Mobile Banking Account
… are used, two accounts from the same household may be permitted. However, Same device running two accounts from the same device, the system may detect this and trigger a verification process.
Warning: If a single person opens multiple accounts, all accounts will be suspended and balances may be forfeited. This is strictly prohibited and treated as bonus manipulation.
OK Play's Tournament This category features weekly and monthly competitions. How to participate:
- Registration: Go to the Tournament page and click the "Join" button on any active event. Some tournaments are free to enter, while others require a minimum bet to qualify.
- Earning Points: Points are earned by placing bets on selected games – typically 1 point per ৳100 wagered. Some games offer 2x or 3x point bonuses.
- Leaderboard Rankings: Rankings are determined by total points. If two players are tied, the one who reached that score first ranks higher.
- Prize Distribution: Tournament prizes are typically credited to your wallet within 48 hours of the event ending. Rewards are available for finishers ranging from the top 10 to the top 100.
Full details on tournament duration and prizes can be found on each event's page.
Yes, No app download required OK Play works fully on mobile browsers. Supported features include:
- Android: Fully supported on Chrome, Firefox, and Samsung Browser. Android 8+ recommended.
- iPhone/iPad: Works great on Safari and Chrome. iOS 13 or above recommended.
- Live Casino: Live dealer games are available in HD streaming on mobile. A stable WiFi or 4G connection gives you the best experience.
- Sportsbook & Slots: Everything you need is available right in your browser.
- PWA Option: Open the site in your browser and use the "Add to Home Screen" option to create an app-like shortcut.
To save data, keep "Lite Mode" turned off in Chrome — otherwise you may experience issues with live streams.
There are several reasons an account may get locked, and each has its own solution:
- Repeated Incorrect Password: After 5 consecutive incorrect password attempts, your account is temporarily locked for 30 minutes. Wait 30 minutes or reset your password using "Forgot Password?".
- KYC Verification Pending: Withdrawals remain locked until identity verification is completed before your first withdrawal. Upload your national ID and a selfie – verification takes 24–48 hours.
- Security Notice: If an unusual login pattern is detected — such as access from a different country or an unrecognised device — your account will be temporarily suspended. Click the verification link sent to your email to restore access.
- Rule Violation: If there is any suspicion of multiple accounts or other rule violations, the review team will reach out. In such cases, email support directly at: [email protected]
Our 24/7 live chat support is available in Bengali, whatever the situation.